Description
Premio is searching for a Technical Support Specialist to join our team!
You’ll be expected to do the following:
- Answering daily users’ questions via live chat on https://Premio.io apps and plugins
- Providing timely and accurate customer service.
- Talking customers through a series of actions to solve problems.
- Following up with clients to ensure problems are resolved.
- Assisting customers to get better results.
- Updating tutorials and guides.
- Collecting and presenting accurate user feedback to the development team.
- Influence development priorities and future roadmap.
Requirements
- Prior experience as a technical customer support or a similar role.
- Good knowledge of HTML and CSS
- Good knowledge of WordPress, Wix and / or Shopify
- Excellent communication skills.
- Basic knowledge of Google analytics.
- Fluent in written and spoken English
- Good time management skills.
- Attention to detail and good problem solving skills.
Benefits
🚀 Join a fast-paced, Bootstrapped, and profitable product-based company!
🚀 Work directly with the founders and take ownership of your responsibilities!
🚀 Remote work, friendly environment, impacting users across 150+ countries.
- Professional growth and remote collaboration with a global team.
- Performance bonuses.
- Annual paid leaves.
- Experience work-life balance.
