We’re a remote-first team spread across more than 10 countries, helping software makers grow globally with our “business in a box” solution. We handle payment processing, subscription management, sales tax compliance, licensing, and analytics so they can focus on building amazing products.
There are no nap pods or kombucha on tap, but if you’re hungry to build, ready to take ownership, and energized by meaningful work that pushes you out of your comfort zone, you probably belong here.
We ship fast, learn as we go, and take ideas from spark to live in days. This is an exciting time to join Freemius as we’re rapidly growing and transforming how software products are sold in the WordPress and micro-SaaS market.
Support Engineers are the bridge between our users and our technology — helping developers succeed by solving technical challenges, sharing best practices, and improving the overall experience with our products.
We’re looking for a curious, proactive, and technically-skilled Support Engineer who thrives on solving real-world problems for developers.
You should enjoy digging into code, explaining technical concepts clearly, love helping and interacting with people/customers, and working across various types of digital products — not just websites. You’re not just a troubleshooter — you’re a developer advocate who can understand product internals and communicate solutions effectively. You’re comfortable navigating frontend code (JS/HTML/CSS), backend (PHP), and APIs, and can think from both the developer’s and end-user’s perspective.
You’re collaborative, thoughtful, and bring a helpful attitude to every interaction — whether with teammates or customers. Bonus points if you’ve worked with the Freemius SDK or have experience as a WordPress plugin or theme developer.
This role is ideal for someone who wants to grow with a mission-driven, developer-first company and help shape the way we support creators across WordPress, SaaS, desktop, and mobile apps.
If you see work purely as a way to earn a paycheck, we totally respect that — but it’s not the mindset we’re looking for. We value people who take true ownership of their role.
If your friends or family have ever told you to stop checking tickets at night or to “stop caring so much,” and your response is, “I just want to make sure our users are supported the way I’d want to be,” — then you’re exactly who we’re looking for.
You will be part of the support team for our eCommerce platform used by thousands of software developers and millions of websites every month.
Your work will involve investigating and resolving technical issues reported by customers, debugging code and configurations, and collaborating closely with our development team to escalate bugs and suggest product improvements. You’ll handle incoming support tickets, understand customer reports in depth, and provide accurate, clear, and complete responses that resolve their concerns efficiently.
You’ll also contribute to internal documentation, assist with reproducing complex edge cases, and share knowledge with other team members to help maintain high-quality support. From time to time, you may be involved in testing new features before release or helping refine developer-facing documentation to ensure clarity and accuracy.
Home, hub, or hammock.
Own your time — we trust your rhythm.
No lowballs. Stock options for key contributors.
Use it. Seriously.
We fund courses, conferences, and upskilling.
Meet up in real life for retreats and events.
Supportive team, no drama, just good work.
Standard:
Regular (Background Color): 
VIP (Sticky & Broadcast in Email):
