We’re seeking a Support Engineer who wants to make the world a better place, through their top-notch troubleshooting skills. This isn’t just about closing tickets, it’s about building relationships, understanding problems, and showing our clients that we’ve got their back.
We value team members who are motivated by our mission and driven to make a positive impact. If you have a passion for excellence, a growth mindset, and a commitment to collaboration, we’d love to hear from you.
As part of our technical support team, you’ll provide hands-on assistance, troubleshoot client requests, and ensure their websites run smoothly.
Most of our tickets are WordPress-related, ranging from simple fixes to complex troubleshooting, so you’ll need to be experienced and comfortable with WordPress. You’ll need to be able to read and write code, and explain technical issues in a clear, approachable way. You’ll also help out with WordPress hosting and maintenance, keeping things secure and up-to-date.
We maintain great relationships with our clients—smart, impactful people doing meaningful work.
While we use a ticketing system for efficiency, we prioritize making every interaction feel personal and non-transactional. Each touchpoint is an opportunity to reinforce why our clients chose us.
To give you a better idea of the types of things you’ll encounter on this job, here are a few types of things recently handled by our support team:
You’ll get a flexible schedule, unlimited time off, a competitive salary, a profit share bonus (starting in your second year), the ability to work wherever you want, a personal development budget, and all US federal holidays and multiple weeks off at the end of the year to recharge. We’ll also offset your entire carbon footprint. If you’re in the US, we also offer health insurance, disability and life insurance, and 401(k) matching.
We’re a group of people who are passionate about the work we do, the clients we serve, and improving our craft. We also care about each other — we don’t think of one another as coworkers or employees, but as fellow humans. From developers to designers, project managers to strategists, we bring out the best in each other.
We’ve been in business for over a decade, our whole team is remote, we’ve been named a Best Place to Work by the Inc. 5000 and the Washington Business Journal.
If you’re interested, fill out our application form. (An actual human from our team looks at every submission. P.S. – We encourage you to include a video message!)
We take applicants from all over the world. However, you must be willing to work a schedule that overlaps with normal US business hours.
Free:Â
Regular (Background Color):
 VIP (Sticky & Broadcast in Email):
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