We’re seeking a Support Coordinator who wants to make a positive impact on the world by helping to ensure we provide a highly-organized, empathetic, top-notch support experience for our clients.
We value team members who are motivated by our mission and driven to make a positive impact. If you have a passion for excellence, a growth mindset, and a commitment to collaboration, we’d love to hear from you.
As a Support Coordinator, you’ll be responsible for ensuring that our support team stays on track and our clients remain happy. You’ll manage communication between clients and our technical team, keep support requests moving forward, and occasionally coordinate with other departments.
You’ll build and maintain strong relationships with our clients—help them feel valued and confident that we’re on top of their needs. You’ll also serve as a point of contact for support inquiries, ensuring clients understand the status of their requests and feel well taken care of.
When things get complicated, you’ll help clients articulate their issues clearly, and collaborate with our technical team to provide the best solutions.
You’ll manage the flow of support tickets, ensuring our team stays organized and deadlines are met. You’ll also prioritize and assign tasks to the support team, helping to balance workloads and keep everything running smoothly. When needed, you’ll coordinate with other departments to resolve cross-team issues and deliver thoughtful solutions to our clients.
Here’s a sample of a few recent support coordination tasks, so you can get an idea of the types of things you might encounter on a day-to-day basis:
You’ll get a flexible schedule, unlimited time off, a competitive salary, a profit share bonus (starting in your second year), the ability to work wherever you want, a personal development budget, and all US federal holidays and multiple weeks off at the end of the year to recharge. We’ll also offset your entire carbon footprint. If you’re in the US, we also offer health insurance, disability and life insurance, and 401(k) matching.
We’re a group of people who are passionate about the work we do, the clients we serve, and improving our craft. We also care about each other — we don’t think of one another as coworkers or employees, but as fellow humans. From developers to designers, project managers to strategists, we bring out the best in each other.
We’ve been in business for over a decade, our whole team is remote, we’ve been named a Best Place to Work by the Inc. 5000 and the Washington Business Journal.
If you’re interested, fill out our application form. (An actual human from our team looks at every submission. P.S. – We encourage you to include a video message!)
We take applicants from all over the world. However, you must be willing to work a schedule that overlaps with normal US business hours.
Free:Â
Regular (Background Color):
 VIP (Sticky & Broadcast in Email):
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