If you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩
We are looking for Rocketeers to join our Technical Support team for WP Rocket. 🚀
Keep reading for more details! 📝
As a Customer Support Engineer, you will be assisting our customers with their issues related to WP Rocket and answering their performance-related questions.
WP Rocket is a premium caching plugin for WordPress used by +3,500,000 websites worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.
You will join our Support team, we work remotely, and our support teammates live all around the World
Every day, you will work closely with the rest of our Customer Support team and with our Developers.
We are so curious to know which new country will be added to our distributed team map! 🌍
Do you want to know four other things we appreciate about our candidates?
If you are excited about providing technical assistance to our customers, this is the perfect opportunity for you.
Founded in 2014 in the beautiful Lyon, France, WP Media is an equal-opportunity employer with a distributed team of +35 teammates living around the world.
These are the fundamental values that support our life as a team.
We encourage our employees to enjoy their family and hobbies with flexible working hours and minimum vacation policy. There are no time cards to stamp, only customers to make happy and friendly teammates to work with! We care about the work you do, not about the hours you sit at your desk.
We have a public salary grid. Once a year, when the company does well, we share our profits with the team in the form of bonuses.
We want the people on our team to feel that they always receive what they need to shine. This is why we offer:
We like to see each other in person whenever possible. Every year, we organize a trip with the whole team and spend a week of coworking and fun activities together.
To give you an idea, so far we have traveled to Spain, Portugal, Mexico and Greece:
Now that we’ve told you so much about us, it’s your turn.
Let us know why you would like to join our Support team and why you think you are the person we are looking for.
We can’t wait to receive your application! 🌟