• WP Media

    WP Media is a bootstrapped, remote startup of 37 people based all around the world. We are mostly focused on the WordPress market.

    Website: https://wp-media.me/

    Company Size: 30-50

    Established: 2014

    HQ Location: Lyon, France

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Customer Support Engineer

📍 Location: Remote Worldwide
  • Do you love delivering outstanding customer support and exceeding expectations?
  • Do you have experience working with WordPress?
  • Are you excited to investigate issues, find bugs, and help users with their technical questions?
  • Do you live in a country that aligns with European or American time zones? 
  • Are you able to work during weekends?

If you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩

We are looking for Rocketeers to join our Technical Support team for WP Rocket. 🚀

Keep reading for more details! 📝

Become Our New Customer Support Engineer!

As a Customer Support Engineer, you will be assisting our customers with their issues related to WP Rocket and answering their performance-related questions.

WP Rocket is a premium caching plugin for WordPress used by +3,500,000 websites worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.

You will join our Support team, we work remotely, and our support teammates live all around the World

Every day, you will work closely with the rest of our Customer Support team and with our Developers.

We are so curious to know which new country will be added to our distributed team map! 🌍

What You Will Be Doing:

  • Assisting and solving technical issues in our ticketing system,
  • Writing documentation,
  • Finding and reporting bugs,
  • Providing friendly and professional customer support.

Requirements

  • Good English writing and speaking skills
  • Good communication skills – able to explain technical concepts to non-technical users
  • You love problem-solving, troubleshooting, and learning concepts
  • You have deep knowledge and experience with WordPress
  • Basic understanding of PHP, HTML, JavaScript, and CSS. If you know how to write in any of those programming languages, that’s even better!
  • Familiarity with various types of caching – page caching, Varnish, NGINX, etc is a plus
  • Good knowledge of website speed optimization practices is a plus!
  • You can relate and empathize with the experiences of non-technical users
  • You’re self-motivated and love contributing and collaborating with a team
  • You can see the big picture while having an eye for details

Do you want to know four other things we appreciate about our candidates?

  • A startup mentality.
    You are a doer, you are adaptable and you like to evolve in a fast-paced environment.
  • Previous remote job experience.
    Slack will be your virtual office, where all the life of the company takes place.
  • The involvement in the WordPress community.
    We support our teammates to attend and/or speak at WordCamps and volunteer within the community.
  • French speaking/writing.
    As a French company, we do provide support to some of our users in French.

If you are excited about providing technical assistance to our customers, this is the perfect opportunity for you. 

What You Should Know About Our Company: WP Media

Founded in 2014 in the beautiful Lyon, France, WP Media is an equal-opportunity employer with a distributed team of +35 teammates living around the world.

We are best known as the creators of WP Rocket, but we also developed Imagify and RocketCDN.

Do We Share the Same Values?

Mutual respect, collaboration, and inclusivity.

These are the fundamental values that support our life as a team. 

Healthy balance between work and private life.

We encourage our employees to enjoy their family and hobbies with flexible working hours and minimum vacation policy. There are no time cards to stamp, only customers to make happy and friendly teammates to work with! We care about the work you do, not about the hours you sit at your desk.

Transparent culture.

We have a public salary grid. Once a year, when the company does well, we share our profits with the team in the form of bonuses.

Perks and benefits

We want the people on our team to feel that they always receive what they need to shine. This is why we offer:

  • Budget for setting up your home office
  • Monthly budget for your remote-work expenses
  • Free Kindle

We like to see each other in person whenever possible. Every year, we organize a trip with the whole team and spend a week of coworking and fun activities together.

To give you an idea, so far we have traveled to Spain, Portugal, Mexico and Greece:

Now that we’ve told you so much about us, it’s your turn.

Let us know why you would like to join our Support team and why you think you are the person we are looking for.

We can’t wait to receive your application! 🌟

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