• Rocketgenius

    We are a leading provider of WordPress software plugins. Our cutting-edge solutions empower website owners, developers, and businesses to create powerful, feature-rich website forms that can be tailored through a myriad of extensive options to suit their to their unique business needs.

    Website: https://rocketgenius.com/

    Company Size: 30 - 50

    HQ Location: Virginia Beach, VA

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Documentation Specialist/Technical Writer

đź“Ť Location: Remote - Worldwide

Rocketgenius are looking for someone with a demonstrable knack for translating complex concepts into clear, concise documentation. A skilled communicator with a passion for technology, we want you to have some experience with Gravity Forms, and a demonstrated comfort working within a fast-moving product development process while always advocating for the accuracy, clarity and completeness of product documentation.

Location: Remote, you will work from home.
Type: Full-time employee preferred.

About Us: We are a leading provider of WordPress software plugins. Our cutting-edge solutions empower website owners, developers, and businesses to create powerful, feature-rich website forms that can be tailored through a myriad of extensive options to suit their to their unique business needs.

As a good candidate, you will be able to demonstrate competence in all of these areas:

  • Excellent written and verbal communication skills in English.
  • Solo writing experience in service of a software product line.
  • A solid understanding of web development concepts, HTML, CSS, and JavaScript.
  • An ability to read and quickly understand JavaScript and PHP code.
  • Familiarity with WordPress and its ecosystem, including plugins and themes.
  • An ability to write for a few differing audiences:
    – Casual product users, looking for process guides to perform standard form related tasks.
    – Experienced users, often independent website developers or agencies, who need to satisfy more complex use cases using more advanced offerings such as hooks/filters and custom code.
    – Third-party product developers looking to develop products within our Gravity Forms ecosystem that require technical reference materials for APIs, objects and methods etc.
  • Be comfortable setting up and maintaining a local WordPress test environment that can be used to investigate and test plugins scheduled for upcoming release.
  • Experience with Github, such as being able to pull down PRs, building  and switching branches.
  • Detail-oriented with strong organizational skills, and an ability to self-motivate, work independently, keep comprehensive notes, and meet scheduled deadlines.
  • The capability to work in a time zone mostly compatible with U.S. business hours. Although your work may often be solo (and can be executed unrestricted by time of day), your fact-gathering processes do require a lot of team interactions.

As a GREAT candidate, you will be able to show expertise in one or more of the following areas:

  • A high level of existing knowledge with Gravity Forms and its family of add-ons.
  • Some knowledge of, or experience with, Gravity Flow.
  • Experience authoring posts within a modern WordPress editor environment.
  • Previous experience as a software engineer.
  • Experience working within an agile software production or software testing environment, especially one with many remote resources.
  • Experience in a technical support role that helped you better understand customer needs, and develop a friendly–yet direct–writing style.
  • A process improvement mindset that demonstrably helped you to:
    • improve documentation practices that resulted in time or money saved.
    • establish or improve the standards for documentation that helped guide a team or organization.

Benefits:

  • A competitive salary.
  • Comprehensive health cover for full-time US employees.
  • Some flexibility with work hours.
  • Very flexible PTO
  • A collaborative and inclusive work environment.
  • The opportunity to make a strong contribution in a small but dedicated team.

If you’re passionate about technology, have a knack for explaining complex ideas in simple terms, and want to contribute to the success of an innovative WordPress software plugins company, we’d love to hear from you!  

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