We are looking for a talented and experienced Technical Support Lead to join our growing team.
We develop and maintain complex B2B/B2E applications, content management and delivery platforms for a small number of clients with high expectations, using a combination of AWS services and managed WordPress implementations.
Our helpdesk currently handles low volumes of high value tickets, each one of which represents an opportunity to improve our relationship with our customers.
We are looking for a precise and empathetic communicator who will collaborate with clients and colleagues to diagnose and prioritise support issues. Those issues need to be managed through their lifecycle to resolution.
The successful candidate needs to be comfortable communicating with internal and external technical teams. They will also need to work with the less technically focussed stakeholders who own the products that we build and maintain.
We offer the opportunity to work within an experienced, skilled, and friendly team, priding ourselves on the quality of our work. If our mission excites you and you can contribute to our culture, direction, and growth, we want to hear from you.
This is a permanent / full-time role working remotely and is for UK/Europe candidates only.
We’d expect you to take on the following responsibilities in your role:
The right person is likely to have these skills:
The right person is likely to have all these attributes:
We provide strategic and development expertise across web and mobile for mid-market and enterprise businesses. Providing board-level expertise and experience, we enable businesses to realise their digital vision using our unique reset, launch and innovate offering.
With extensive experience in providing platforms to businesses with high consumer demand we have proven excellence in implementing WordPress at scale.
From start-up projects to full digital transformation, and incorporating solutions such as Headless WordPress, native Gutenberg blocks, React Native apps and Ionic PWAs, you name it we’ve done it.
We are offering the following benefits for this position:
Your self-starting attitude and mentality will shine through and in return, you’ll be rewarded with progression, benefits, and a competitive salary, as well as being part of a company that takes pride in how it takes care of its people.
For us, your overall fit for the team can be as important as your experience. We want people that bring the right character and positivity to the company, and that can stay with us as we grow.
We’re a family-orientated business, and value a working environment that helps us to spend time out of work. That means we typically work standard hours and don’t expect you to work weekends. We meet on a virtual basis every Monday morning at 9am (this is non-negotiable) so that we can check in on how everyone is doing and what we’re up to.
We reward our team as often as we can – and are friendly, fun, and non-judgemental. There is no ‘office politics’ and our hierarchy is as flat as we can make it.
Send us an email with a CV to [email protected] or link to your profile and tell us why you think you’d be a good fit.
Let us know your salary expectations and any notice period you might have at a current employer, and if you want to get ahead of the game, tell us what Paul’s favourite band is….